Privacy Policy

Last updated: January 2026

1. Introduction

SwitchAdmin Ltd, a company registered in England and Wales (Company No. 16965698) ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Our registered office is at 550a Roman Road, London, E3 5ES. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Information You Provide

When you use our services, we collect:

  • Contact Details: Name, email address, phone number
  • Business Information: Company name, trading status
  • Property Information: Business address, postcode
  • Meter Information: MPAN, MPRN, serial numbers (if provided)
  • Documents: Lease agreements, meter photos (if uploaded)
  • Electronic Signature: Your signature on the Letter of Authority

Information Collected Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, actions taken
  • Cookies: See our Cookie section below

3. How We Use Your Information

We use your information to:

  • Process your energy change of tenancy request
  • Contact energy suppliers on your behalf
  • Communicate with you about your application
  • Generate and store your Letter of Authority
  • Comply with legal obligations
  • Improve our services

4. Legal Basis for Processing

We process your data based on:

  • Contract: To provide our services to you
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with regulatory requirements
  • Consent: For marketing communications (where applicable)

5. Data Sharing

We share your information with:

  • Energy Suppliers: To process your change of tenancy and arrange contracts
  • Energy Aggregators: Our wholesale partners who facilitate supplier relationships
  • Service Providers: Cloud hosting (Supabase), email services (Resend)
  • Legal Authorities: When required by law

We never sell your personal information to third parties for marketing purposes.

6. Data Retention

We retain your data for:

  • Active Clients: Duration of our service relationship plus 6 years
  • Letter of Authority: 7 years (for legal compliance)
  • Audit Logs: 7 years
  • Marketing Preferences: Until you unsubscribe

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data (where applicable)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain types of processing

To exercise these rights, contact us at privacy@switchadmin.co.uk.

8. Data Security

We protect your data through:

  • SSL/TLS encryption for all data transmission
  • Encrypted database storage
  • Access controls and authentication
  • Regular security audits
  • Staff training on data protection

9. Cookies

We use cookies for:

  • Essential Cookies: Required for the website to function
  • Analytics Cookies: To understand how visitors use our site
  • Marketing Cookies: To deliver relevant advertisements

You can manage cookie preferences through our cookie banner or your browser settings.

10. International Transfers

Your data may be processed by service providers outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

11. Children's Privacy

Our services are intended for business use and not directed at individuals under 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our website.

13. Contact Us

For privacy-related queries or to exercise your rights:

  • Email: privacy@switchadmin.co.uk
  • Phone: 07359 788885
  • Post: SwitchAdmin Ltd, 550a Roman Road, London, E3 5ES

14. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):

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